Return & Refund Policy

Effective Date: [Month Day, Year]

We want you to feel confident when shopping with Dream Trend. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds.

Return Eligibility

Due to the nature of beauty and lash products, we can only accept returns for eligible items that meet the following conditions:

  • The item is unused and unworn
  • The item is in its original packaging
  • The item is not damaged by the customer
  • The return request is made within 14 days of delivery

For hygiene and safety reasons, opened, used, worn, or altered lash products cannot be returned unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn lashes
  • Opened beauty products
  • Items without original packaging
  • Gift cards
  • Final sale or clearance items
  • Items damaged due to misuse
  • Products returned without prior approval

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

We will review your request and may offer a replacement, refund, or store credit depending on the situation.

How to Request a Return

To request a return, please contact us at:

support@dreamtrend.net

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges

We may offer exchanges for defective or incorrect items, subject to product availability.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the return process.

Contact Us

For return or refund questions, please contact:

Email: support@dreamtrend.net
Website: https://dreamtrend.net/